Shipping policy

Khalila Home is operated by KHALILA LLC, established on November 28, 2025. This policy applies to orders delivered to Poland.

Processing and Delivery Times

  • Order processing: 1–2 business days.
  • Transit after dispatch: 3–5 business days.
  • Total estimated delivery: 4–7 business days.
  • Order cutoff: 14:00 ET on business days.

ET means U.S. Eastern Time, observing Eastern Standard Time or Eastern Daylight Time as applicable.

Orders received before 14:00 ET on a business day enter the processing schedule that day. Orders received at or after the cutoff, on weekends or on U.S. public holidays enter the processing schedule on the next business day.

Business days are Monday–Friday, excluding U.S. public holidays. We do not process or dispatch orders on weekends or U.S. public holidays. The stated delivery times are estimates; any destination public holiday affecting delivery will be taken into account when providing an updated estimate.

Shipping Charges and Import Costs

Any shipping charge is displayed at checkout before you pay. The order total and applicable charges are shown before the purchase is completed.

KHALILA LLC is responsible for arranging delivery and any import duties or customs charges required for delivery to Poland. We do not require customers to pay additional import charges upon delivery.

Dispatch and Delivery Updates

We send a dispatch confirmation when your order has shipped, including available shipment details. Contact us if you need help checking delivery progress.

If delivery is delayed, missing or unsuccessful, contact us. We will investigate, provide an updated delivery estimate and arrange an appropriate solution. KHALILA LLC remains responsible for the order until you or a person you nominate receives the goods.

Address Changes and Cancellation

Contact customer service before shipment to request cancellation or a change to your address or order. We will check the order status and confirm the outcome. If shipment has already occurred, we will help with the available delivery or return options.

Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, contact us with your order number and a description. We will arrange the appropriate remedy at no cost to you. See our Return and Refund Policy.

Contact

KHALILA LLC, trading as Khalila Home
547 W Bluefield Ave, Phoenix, AZ 85023, United States
Email: support@khalilahome.com
Phone: +1 562 686 4511
Customer service: Monday–Friday, 09:00–17:00 ET.