Who operates Khalila Home?
Khalila Home is operated by KHALILA LLC, established on November 28, 2025. Our registered business address is 547 W Bluefield Ave, Phoenix, AZ 85023, United States.
Where do you deliver?
We deliver to Poland. Delivery options and any shipping charge are shown at checkout before payment.
How long does delivery take?
Order processing takes 1–2 business days. Transit after dispatch takes 3–5 business days. Total estimated delivery is 4–7 business days.
What is the order cutoff?
The cutoff is 14:00 ET on business days. Orders received at or after the cutoff enter the processing schedule on the next business day. ET observes U.S. Eastern Standard Time or Eastern Daylight Time as applicable.
Do you process orders on weekends or holidays?
No. We process and dispatch orders Monday–Friday, excluding U.S. public holidays.
Which payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. Store prices are displayed in EUR.
Can I cancel or change my order?
Contact us before shipment to request cancellation or changes to your order or delivery address. We will check the order status and confirm the outcome.
Can I return an item that is not defective?
Yes. We accept returns of both defective and non-defective goods. Request a return within 30 calendar days after receiving your order. For our 30-day return service, send the goods back within 14 calendar days after authorization.
Do I need the original packaging?
No. Original packaging is not required, and reasonable unpacking and inspection are permitted. Use suitable packaging to protect the returned goods.
Who pays return and exchange shipping?
KHALILA LLC pays return shipping and exchange shipping costs. We do not charge restocking fees.
How do I obtain the return form?
Email support@khalilahome.com to obtain a downloadable return form, prepaid shipping label and the correct return address. Download and print the documents. Contact us if you need an alternative to printing.
Can I exchange directly?
Yes. We offer direct exchanges within 30 calendar days after delivery, subject to replacement availability. We confirm any price difference before completing a change-of-mind exchange.
When will I receive my refund?
For our 30-day return service, we issue the refund within 5 calendar days after receiving and inspecting the return. Refunds go to the original payment method. Your bank or payment provider may need an additional 3–10 business days to display the funds.
Statutory withdrawal refunds follow the legal deadlines explained in our Return and Refund Policy.
Do I have a statutory withdrawal right?
Yes. Consumers in Poland and the European Union may withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason. A clear withdrawal notice is sufficient; prior authorization and a printed form are not required.
What if an item is damaged, defective, incorrect or missing?
Contact us with your order number and details. We will arrange an appropriate remedy at no cost to you. Your statutory rights are not limited to the 30-day return period.
Are the accessories shown in product scenes included?
Only items expressly listed in the product's package contents are included. Scene accessories, furniture and decorative props are not included. Cushion covers do not include an insert unless the product description expressly states otherwise.
How can I contact you?
Email support@khalilahome.com or call +1 562 686 4511. Customer service hours are Monday–Friday, 09:00–17:00 ET, excluding U.S. public holidays.