Refund policy

Khalila Home is operated by KHALILA LLC, established on November 28, 2025. We accept returns of both defective and non-defective products and offer direct exchanges.

30-Day Returns

You may request a return within 30 calendar days after receiving your order. Contact support@khalilahome.com with your order number and the items you wish to return. A reason is not required for a change-of-mind return.

For our 30-day return service, send the items back within 14 calendar days after receiving return authorization. We will provide the correct return address and a prepaid return shipping label.

Original packaging is not required. Reasonable unpacking and inspection are permitted. Please include the product and its supplied components and use suitable packaging to protect them during the return journey.

Return Form and Shipping Costs

Contact our customer service team to obtain a downloadable return form and prepaid shipping label. Download and print them, place the completed form inside the parcel and attach the label to the outside. If you cannot print, contact us so we can arrange an alternative.

KHALILA LLC pays return shipping and exchange shipping costs. We do not charge restocking fees. The return form helps us identify your parcel; it is not a condition for exercising your statutory rights.

Our registered business address is not automatically the return destination. Please use the return address we provide for your order.

Direct Exchanges

You may request a direct exchange within 30 calendar days after delivery. Tell us your order number and the replacement product you would like. We will confirm availability and arrange the return and replacement shipment.

For a change-of-mind exchange, any price difference will be explained and agreed with you before the exchange is completed. If your requested replacement is unavailable, you may choose another available product or receive a refund. We cover both return and replacement shipping.

Defective, Damaged, Incorrect or Missing Items

Contact us when you discover a defect, damage, an incorrect item or a missing item. Include your order number and a description; photographs can help us resolve the issue where available. We will arrange an appropriate repair, replacement, price reduction or refund in accordance with your consumer rights, at no cost to you.

The 30-day return period does not limit your statutory rights concerning defective or non-conforming goods. We will respond to consumer complaints within 14 calendar days.

Refunds

For our 30-day return service, we inspect the returned items and issue the refund within 5 calendar days after receiving them. Refunds are returned to the original payment method. We do not charge a refund processing fee.

After we issue your refund, your bank or payment provider may require an additional 3–10 business days to display the funds. If they have not appeared after that period, contact us and we will help trace the refund.

Statutory Right of Withdrawal

Consumers in Poland and the European Union may withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason. To exercise this right, send us a clear statement by email or post before the withdrawal period expires. You do not need our authorization or a particular form.

Send the goods back within 14 calendar days after notifying us of your withdrawal. We pay the return shipping costs and provide return instructions.

For statutory withdrawals, we refund the applicable payments, including the cost of our least expensive standard delivery option, within 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Our 5-calendar-day refund processing target applies once that condition is met and does not extend the statutory deadline.

You may inspect the goods as you would in a shop. Any handling beyond what is necessary to establish their nature, characteristics and functioning will be assessed in accordance with applicable law.

Cancellation and Order Changes

You may request cancellation before shipment. Address or order changes must also be requested before shipment by contacting customer service. We will check the order status and confirm the outcome. If the order has shipped, our return and withdrawal procedures remain available.

Contact

KHALILA LLC, trading as Khalila Home
547 W Bluefield Ave, Phoenix, AZ 85023, United States
Email: support@khalilahome.com
Phone: +1 562 686 4511
Customer service: Monday–Friday, 09:00–17:00 ET.

Routine customer service, order processing and dispatch take place on business days, excluding weekends and U.S. public holidays. These operating hours do not shorten statutory consumer deadlines.